folding bikes for going and being human® / Honest Tea

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Barcelona Citizen Folding Bike

faqs & policies


program instructions

Place your orders by June 26, 2015.

You will need to complete a new order for each shipping location, no matter the quantity. You will receive a confirmation email with tracking once the item has shipped.

Each bike comes with 1 POS kit: 2 header cards, 2 tear pads, and 1 ballot box.

If you need additional POS kits or have special instructions, please state so in the comments section on the payment page.

For questions, please contact Wendy Derbak: wendy@honesttea.com.

US Shipping within the Continental United States

Within the continental USA, we ship our folding bikes by FedEx Ground service.

FedEx Ground


Depending on the desination location, shipping will require between 2-8 days.

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shipping to a different address

During Checkout, you can specify a different shipping address than your billing address.

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using the shopping cart

When you see an item you'd like to purchase, simply click Add to Cart next to the item. That puts the item in your shopping cart and takes you to the Shopping Cart page, where you'll be able to view the items you've added to your cart. You can also change the quantity of each item you've selected or remove items, if you want. From your cart, you can either check out or continue to shop. You can return to the shopping cart by any time by clicking Your Cart on the page header.

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order confirmations

Shortly after completion of placing your order, you will receive an email confirming that we have received your order. You will receive a second email when your order has shipped. Please save these email invoices for your records.

If you do not receive an email confirmation within 48hrs of placing your order, please contact us at sales@citizenbike.com.

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required assembly upon arrival

Although packed for shipment, your Citizen Bike will arrive approximately 99% assembled. All you have to do is unpack and unfold. We're also here to help! For more assistance, please give us a call at 800-682-9579.

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contact information

If you have any questions, please feel free to contact us at customerservice@citizenbike.com.

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warranty

Citizen Bike warrants the frame and fork of each new Citizen Bike brand bicycle to be free from defects in material and workmanship for a period of one (1) year from the date of purchase for the original purchaser only. All other original components and all Citizen Bike brand repair parts, replacement parts and accessories are warranted to be free from defects in material or workmanship for a period of sixty (60) days from the original date of purchase.

Limited Remedy

Unless otherwise provided, the sole remedy under the above warranty or any implied warranty is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Citizen Bike. You will be responsible for labor costs associated with warranty replacements. IN NO EVENT SHALL CITIZEN BIKE BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE, OR PRODUCT LIABILITY, OR ANY OTHER THEORY, INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY DAMAGES, PROPERTY DAMAGE, OR ECONOMIC LOSSES.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

EXCLUSIONS

THE ABOVE WARRANTY, OR ANY IMPLIED WARRANTY, DOES NOT COVER NORMAL WEAR AND TEAR, AND ALL WARRANTIES ARE VOID IF THE BICYCLE IS USED FOR OTHER THAN NORMAL ACTIVITIES. INCLUDING, BUT NOT LIMITED TO THE FAILURE TO FOLLOW THE OWNER’S MANUAL USING THE BICYCLE FOR COMMERCIAL ACTIVITIES OR IN COMPETITIVE EVENTS, INCLUDING BUT NOT LIMITED TO BICYCLE RACING, BICYCLE MOTORCROSS RACING, STUNT RIDING, RAMP JUMPING OR SIMILAR ACTIVITIES, AND TRAINING FOR SUCH ACTIVITIES OR EVENTS. CITIZEN BIKE MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THAT OF THE EXPRESS WARRANTIES STATED ABOVE.


Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

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Citizen Bike
Citizen Bike is a member of the National Bicycle Dealers Association
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